Article 13 (Cancellation,termination and Refunds)

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Sec.13.1 You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered cancellation. The Account screen provides a simple no questions asked cancellation link. A cancellation option link is also provided in the booking confirmation e-mails sent by the company.

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Sec.13.2 If you cancel the Service before the end of your current paid up month, your cancellation will take effect by the end of your current paid month and you will not be charged again.

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Sec.13.3 The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service at any time with or without prior notice in case of (a) fraudulent, criminal, grossly negligent, willful, or otherwise intentional misconduct, or violation of any law or regulation, in connection with the performance of your obligations hereunder and/or (b) demonstrated usage negatively impacting the performance of the Service and/or (c) breach of the herein Service terms and conditions. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account or any other similar action deemed appropriate.

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Sec.13.4 Learners are allowed to reschedule a cancelled class with valid reason at least 1 hour before scheduled class. However, there is a limit to how many classes that a learner can cancel depending on the package purchased. 5 & 10+1 Days package ( 1 Cancellation allowed) , 24 + 3 Days Package (2 Cancellations allowed)  Gold Membership (No Cancellations allowed because learners may choose their own schedule)  FREE CLASSES cannot be rescheduled.

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Refunds policy: Under Philippine law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.

 

Sec.13.4 Within 7 days from the payment date: 100%  or a full refund if the student has not  taken any lessons.

 

 Sec.13.5 After 7 days from the payment date: Non-refundable unless there was a technical  issue in the Company.

 

 Sec.13.6 If the student is fifteen (15) minutes late,no refund is given. The student has the option to proceed and have a lesson with the remaining 10 minutes.

 

 Sec.13.7  If the student doesn’t show for whatever reason(e.g. No-show,Absent), no refund is given.